Shipping & Delivery Policy
Effective Date: November 27, 2025
Free Worldwide Shipping
At Chicory Chai, we believe luxury should arrive at your door without complications. We offer complimentary worldwide shipping on all orders to our international markets. This includes:
- Shipping charges
- Customs duties and import taxes
- All handling fees
You pay only the price shown at checkout. No surprises, no additional charges at delivery.
Handcrafted to Order
Every piece of Chicory Chai jewelry is individually handcrafted for you at our atelier in New Delhi. We do not keep ready inventory - each order begins its journey the moment you place it, ensuring your jewelry is created with dedicated care and attention.
Shipping Coverage
We currently ship to the following countries outside India:
North America: United States, Canada, Mexico
South America: Argentina, Chile, Colombia
Middle East: United Arab Emirates, Kuwait, Qatar
Asia-Pacific: Singapore, Malaysia, Indonesia, Thailand, Vietnam, Hong Kong SAR, Taiwan, Japan
Africa: Morocco
Shipping Partners & Methods
All international orders are shipped via Aramex International, with final delivery handled by trusted local carriers in your country. This ensures your jewelry receives expert handling throughout its journey and reliable last-mile delivery.
Every shipment is fully insured for the value of your jewelry.
Delivery Timelines
Every piece of Chicory Chai jewelry is handcrafted to order at our New Delhi atelier. Your delivery timeline includes both production and shipping:
- Simpler Designs: 3-4 weeks from order confirmation to delivery
- Complex Designs: 4-5 weeks from order confirmation to delivery
Each product page indicates whether the design is categorized as simple or complex, so you'll know your expected timeline before ordering.
What This Includes:
- Production time at our atelier (2.5-4 weeks depending on complexity)
- Quality inspection and packaging
- International shipping and customs clearance (3-7 days)
- Final delivery to your door
Please note that delivery times may be extended during peak festive seasons, holidays, or due to unforeseen circumstances. We will keep you informed of your piece's progress throughout the creation and delivery process.
Order Tracking
Confirmation & Updates: You will receive an email confirmation when you place your order, and another when your piece is dispatched with your tracking number.
Track Your Order: Use the tracking number provided to monitor your shipment's progress through Aramex's tracking system at aramex.com, or through your local carrier once the package is handed over for final delivery.
Clearance
We Handle Everything: Our shipping partner manages all customs documentation and clearance on your behalf. Your jewelry will clear customs and be delivered directly to your door.
Delivery Requirements: For security purposes, all shipments require an adult signature (18+) upon delivery. Please ensure someone is available to receive the package at your shipping address.
If you're unavailable during the delivery attempt, the local carrier will leave a notice with instructions for rescheduling delivery or arranging pickup at a nearby location.
Shipping Address Requirements
Accuracy is Essential: Please provide a complete and accurate shipping address. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer.
- Address Verification: We recommend providing:
- A daytime delivery address where someone can sign for the package
- A valid contact phone number for the courier to reach you if needed
- Complete address details including apartment/unit numbers where applicable
Address Changes: Once an order has been dispatched, we cannot modify the shipping address. Please double-check your address before completing checkout.
Failed Delivery Attempts
If a delivery cannot be completed due to:
- Recipient unavailable after multiple delivery attempts
- Incorrect or incomplete address provided by customer
- Refusal to accept delivery
- Customs issues caused by incorrect information provided
The package will be returned to our atelier in New Delhi. You will be responsible for reshipping costs for a second delivery attempt.
Damaged or Lost Shipments
Full Insurance Coverage: All shipments are fully insured. In the rare event that your jewelry arrives damaged or is lost in transit, please contact us immediately at global@chicorychai.com.
Claims Process: We will work directly with Aramex and the relevant carriers to file and resolve any claims. You will receive a replacement or full refund as appropriate.
Payment Methods
We accept the following payment methods:
- Credit and debit cards (Visa, Mastercard, American Express)
- Shop Pay
All payments are processed securely through Shopify Payments. Transactions are encrypted and we never store your complete card details.
Currency: All prices are displayed in your local currency.
Order Modifications & Cancellations
Before Dispatch: If you need to modify or cancel your order, please contact us immediately. Once your jewelry enters production or has been dispatched, we cannot make changes.
After Dispatch: Orders cannot be cancelled once shipped. Please refer to our Returns & Refunds Policy for information on returns.
Questions?
For any questions about shipping, tracking, or delivery, please contact us at global@chicorychai.com or through the contact form on our website.
This policy applies to all orders placed on global.chicorychai.com. Chicory Chai reserves the right to update this policy at any time. Please check this page regularly for any changes.