Returns & Exchanges Policy
International Orders
All our products are 100% handcrafted and made-to-order specifically for you, so each piece is one-of-a-kind.
This means your purchase may differ slightly from the image you see on the website and/or Instagram and there may be minor irregularities in stone shades within an acceptable tolerance.
Please carefully read the product description and follow the size chart and other guides mentioned along with each item before placing the order.
Our Policy for International Orders
Due to customs regulations, international shipping complexities, duties, and the made-to-order nature of our jewelry, we are unable to accept returns or exchanges on international orders.
We strongly encourage you to:
- Review all product details, dimensions, and specifications carefully
- Consult our size charts and sizing guides before ordering
- Contact us at global@chicorychai.com with any questions prior to purchase
Exceptions for Defective or Incorrect Items
- We stand behind the quality of our craftsmanship. If you receive jewelry that is:
Damaged during shipping - Defective due to a manufacturing error
- Incorrect (does not match your order confirmation)
Please email us at global@chicorychai.com within 7 days of delivery with:
- Order number
- Delivery address
- Photos clearly showing the defect or damage
- Description of the issue
Our team will review your case and work with you to find an appropriate resolution, which may include a replacement or store credit at our discretion.
Lifetime Repair Promise
While we cannot accept returns on international orders, all Chicory Chai jewelry comes with our lifetime repair promise.
If you are ever in New Delhi, India, we welcome you to bring your piece to our atelier for complimentary repair and maintenance services.
Cancellation Policy
Our website allows customers to cancel orders within 12 hours of placing them, resulting in a complete refund within 3-5 business days to the original form of payment.
Please email us at global@chicorychai.com if you wish to cancel your order within this timeframe.
Questions?
Contact us at global@chicorychai.com — we're here to help ensure you're completely satisfied with your Chicory Chai jewelry.